Who Will Pay for Your Product?

May 26, 2010

Lately I’ve been coach­ing some entre­pre­neurs as they pre­pare their investor pitch to prospec­tive angel investors. One of the recur­ring chal­lenges with their draft pitch is a lack of clar­ity on:

  • who needs the prod­uct (and why)
  • who can pay for it — who has the bud­get and/or the author­ity to pay for it
  • what cus­tomer seg­ments do they plan to tar­get, and how might this evolve over time
  • the paths the com­pany plans to go to mar­ket: how will they sell and sup­port the prod­uct, direct via their own employ­ees or indi­rect through some dis­tri­b­u­tion or part­ner­ship model (includ­ing online models)
  • how money flows through this mar­ket ecosys­tem, if that’s not already abun­dantly clear

Because entre­pre­neurs are fueled by pas­sion for their prod­uct, that’s where they focus their atten­tion dur­ing the pitch. Lav­ish­ing us with all the details about why the prod­uct is so cool, and why the com­pe­ti­tion won’t have a chance… But investors want to under­stand how and why there’s money to be made if they invest in this emerg­ing company.

And that means we need to under­stand the mar­ket dynam­ics: who the cus­tomers are, what’s their com­pelling rea­son to buy, and where the money comes from.

Par­tic­u­larly in com­plex mar­kets (like life sci­ences or health­care) it’s incum­bent upon the entre­pre­neur to insure the investors under­stand these issues. Fol­low the money.

With­out a vibrant mar­ket of pay­ing cus­tomers and effi­cient routes to mar­ket, investors will never get their money back. And until they believe there’s a solid mar­ket oppor­tu­nity, most investors will shy away from fund­ing the entrepreneur’s ven­ture — no mat­ter how unique or sexy the product.

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Revised on June 4, 2010

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