word of mouth

Razor­fish has pub­lished the results of a sur­vey and analy­sis they did jointly with TNS Cym­fony. In their report enti­tled Flu­ent, they explored the links between brand affin­ity, pur­chase deci­sions, and the impact of peo­ple and social net­works at dif­fer­ent stages of the con­sumer buy­ing cycle. This post describes the types of social influ­encers, and looks at the impli­ca­tions of Razorfish’s pro­posed social media met­ric for B2B marketers.