So here we have two small business owners actively disenchanted with our HP printers, and talking to each other about what the quality decline must be doing to HP’s printer brand. And the time we’re both wasting as a result. What makes this story so disheartening is that both of us worked for HP earlier in our careers. As former employees (and former shareholders), we’d like to feel better about the brand. So how did HP lose its way?
Revised on January 11, 2010
