experience design

How many cre­ative teams or mar­ket­ing depart­ments are ready to exe­cute con­tent strate­gies that nim­bly sup­port mul­ti­ple devices, with dif­fer­ing view­ing or play­back capabilities?

How many have the right con­tent cre­ation and pro­duc­tion strate­gies, able to pro­duce, man­age and deploy assets opti­mized for the point of use?

Revised on March 27, 2011

Busi­nesses can stum­ble badly in their finan­cial pro­jec­tions if they over-estimate cus­tomer adop­tion rates. And if you work in prod­uct mar­ket­ing or sales envi­ron­ments where every­one must “drink the Kool-Aid,” you’re poten­tially at risk, espe­cially in B2B markets.

In con­sumer mar­kets, where the deci­sion maker and the end-user are often the same per­son, moti­va­tional issues are less likely to affect post-sale adop­tion rates (unless the prod­uct is a “lemon”). Here’s why.

Revised on June 4, 2010

Apple’s “wel­come to your iPhone” email today reminded me that this com­pany is a bril­liant mar­ket­ing engine, not just a ground-breaking adver­tiser or devel­oper of cool prod­ucts. They do the mar­ket­ing basics really, really well.

By con­trast our new rela­tion­ship with Toy­ota, as Prius own­ers, reveals to us Toyota’s lack of atten­tion to expe­ri­ence design when it comes to brand marketing.

This post dis­cusses the dif­fer­ences in post-purchase expe­ri­ence design between Apple and Toyota.

Revised on September 18, 2009