Strategy & Innovation

Lately most of the newslet­ters deliv­ered to my in-box at work seem to be breath­lessly tout­ing some aspect of con­tent mar­ket­ing or an upcom­ing con­fer­ence on the sub­ject. Because the senders tend to be tech­nol­ogy providers, mar­com agen­cies or oth­ers with vested inter­ests, I take their pro­nounce­ments and spe­cial offers with a large grain of […]

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Revised on March 27, 2011

Like other Mac users eagerly await­ing 4G LTE ser­vice in the US, I was angry to learn that Verizon’s ini­tial 4G modems will sup­port Win­dows only. There’s no offi­cial word when the ser­vice will be extended to Mac and iPad users… Ini­tial Reac­tions from a Long-time Mac User How could that be pos­si­ble, I fumed: Mac and […]

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Revised on January 13, 2011

I stum­bled upon an intrigu­ing way to think about inno­va­tions and pre­dict their likely suc­cess, thanks to some blog posts by a Cana­dian con­sul­tant, John Suther­land. Although his ideas are a bit abstract, they offer use­ful con­structs for think­ing about or assess­ing poten­tial inno­va­tions. Sutherland’s blog explores behav­ior space and rela­tion­ship space, and their implications […]

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Revised on November 18, 2010

How to Increase a Busi­ness’ Chances for Suc­cess By now you’ve prob­a­bly heard about a new frame­work that enables orga­ni­za­tions to describe their busi­ness model on a sin­gle sheet of paper. It’s a 9-box model for syn­the­siz­ing the key com­po­nents of a busi­ness and the rela­tion­ships among those com­po­nents. This frame­work has been pop­u­lar­ized in […]

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Revised on March 29, 2012

Clients often ask me, as a for­mer Apple employee, for insights into Apple’s amaz­ing suc­cess. I’ve pro­vided some answers in prior blog posts — but Apple’s strate­gies are hard to emu­late, because the secret sauce is in the com­bi­na­tion of ingre­di­ents. Hav­ing said that, there’s a lot busi­nesses can learn from their approach. So here’s […]

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Mar­ket­ing Trans­for­ma­tion Like many tra­di­tional or indus­trial age enter­prises, until recently GE had no strate­gic mar­ket­ing func­tion to speak of.  Lead­ers tended to believe that GE prod­ucts would sell them­selves, so mar­keters were rel­e­gated to sales sup­port or mar­com func­tions. The CMO role did not exist (until recently). Skep­tics didn’t believe that mar­ket­ing could make […]

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Revised on September 28, 2010

When it’s time for high-stakes busi­ness plan­ning, my clients ask for help with strat­egy off­site facil­i­ta­tion or coach­ing on fast-track strate­gic plan­ning. They want a strat­egy con­sul­tant who under­stands how to facil­i­tate strate­gic plan­ning, is a quick study about busi­ness dynam­ics, knows how to get the best out of their peo­ple, and can help them […]

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Apple has earned the rep­u­ta­tion as one of the most admired brands — and envied com­pa­nies — in the world. For the third year in a row Apple ranked as the world’s most admired com­pany, by the high­est mar­gin ever. But this didn’t hap­pen overnight, and it’s not just because Steve Jobs is one of the world’s most admired CEOs. There are sev­eral fac­tors that account for Apple’s con­tin­u­ing suc­cess as a mar­ket innovator.

A key ele­ment of Apple’s strate­gic play­book is

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Revised on March 28, 2011

25 years ago Apple and a hand­ful of part­ners ignited the dig­i­tal pub­lish­ing rev­o­lu­tion. I was there, a senior mem­ber of Apple’s pio­neer­ing team, along with vision­ar­ies and change agents from Adobe, Aldus, Quark and oth­ers. Our work laid the foun­da­tions for dig­i­tal con­tent and pub­lish­ing, key mile­stones on the road to the Web, social media, blog­ging, and other 21st cen­tury communications.

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Revised on June 16, 2010

Busi­nesses can stum­ble badly in their finan­cial pro­jec­tions if they over-estimate cus­tomer adop­tion rates. And if you work in prod­uct mar­ket­ing or sales envi­ron­ments where every­one must “drink the Kool-Aid,” you’re poten­tially at risk, espe­cially in B2B markets.

In con­sumer mar­kets, where the deci­sion maker and the end-user are often the same per­son, moti­va­tional issues are less likely to affect post-sale adop­tion rates (unless the prod­uct is a “lemon”). Here’s why.

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Revised on June 4, 2010