Apple has earned the reputation as one of the most admired brands — and envied companies — in the world. For the third year in a row Apple ranked as the world’s most admired company, by the highest margin ever. But this didn’t happen overnight, and it’s not just because Steve Jobs is one of the world’s most admired CEOs. There are several factors that account for Apple’s continuing success as a market innovator.
A key element of Apple’s strategic playbook is
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Apple,
Brand Strategy,
consumer delight,
corporate culture,
corporate purpose,
strategy
25 years ago Apple and a handful of partners ignited the digital publishing revolution. I was there, a senior member of Apple’s pioneering team, along with visionaries and change agents from Adobe, Aldus, Quark and others. Our work laid the foundations for digital content and publishing, key milestones on the road to the Web, social media, blogging, and other 21st century communications.
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Adobe,
Aldus,
Apple,
desktop presentations,
desktop publishing,
digital content,
origins of digital publishing
Businesses can stumble badly in their financial projections if they over-estimate customer adoption rates. And if you work in product marketing or sales environments where everyone must “drink the Kool-Aid,” you’re potentially at risk, especially in B2B markets.
In consumer markets, where the decision maker and the end-user are often the same person, motivational issues are less likely to affect post-sale adoption rates (unless the product is a “lemon”). Here’s why.
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B2B marketing,
experience design,
forecasting,
product adoption
Lately I’ve been struck by how we marketers may be losing our way, overlooking our core mission. Preoccupied with wrenching changes in how we launch products, retool the marketing mix, and engage influencers and stakeholders, it’s easy to overlook our core mission: understanding customers. How we apply what we understand about customers is what drives the marketing (and sales) engine.
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creating customers,
customer insights,
market research,
the purpose of marketing
As we approach the New Year and the start of a new decade, this is the traditional time to reflect and dream: looking back over the past year, imagining new possibilities and then setting goals for 2010. The question is, how good are the resolutions and intentions you set for the coming year? How do you approach this process? What opportunities do you create for yourself and your business?
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corporate purpose,
inspiration,
planning,
preparing for the future