Social Media

A curi­ous aspect about the hype sur­round­ing con­tent strat­egy for mar­ket­ing is the lack of agree­ment on what it means — or clar­ity on whose bud­get should fund con­tent strat­egy devel­op­ment. Like the blind men with the ele­phant, we draw dif­fer­ent con­clu­sions based on vary­ing frames of ref­er­ence and pro­fes­sional expe­ri­ence. Our per­spec­tives also dif­fer based […]

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Revised on April 20, 2011

Today while read­ing yet another social media guru exhort­ing enter­prises to get their best peo­ple involved in social media con­ver­sa­tions, I won­dered about the dis­con­nect. Is this just the lat­est exam­ple of “the cor­po­rate free lunch syn­drome?” Clearly, these star employ­ees are resist­ing the pres­sures to start blog­ging or tweet­ing on a reg­u­lar basis. Why […]

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Revised on March 16, 2011

Although per­haps an unortho­dox choice, my vote for a cre­ative use of social media was the devel­op­ment of The Essen­tial New York Times Cook­book, by Amanda Hesser (and count­less oth­ers). The story of its mak­ing is almost as inter­est­ing as the end prod­uct, which you’ll learn in the book’s front mat­ter. “A 150-Year Flip­book of […]

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Revised on March 27, 2011

Lately most of the newslet­ters deliv­ered to my in-box at work seem to be breath­lessly tout­ing some aspect of con­tent mar­ket­ing or an upcom­ing con­fer­ence on the sub­ject. Because the senders tend to be tech­nol­ogy providers, mar­com agen­cies or oth­ers with vested inter­ests, I take their pro­nounce­ments and spe­cial offers with a large grain of […]

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Revised on March 27, 2011

LinkedIn aspires to be for busi­nesses what Face­Book is for con­sumers: the go-to social media con­nec­tor for B2B mar­ket­ing. Until recently LinkedIn’s pri­mary ben­e­fit for orga­ni­za­tions was employee recruit­ment. Now LinkedIn has launched a beta level ser­vice that lets com­pa­nies pro­mote their prod­ucts and ser­vices, and show cus­tomer rec­om­men­da­tions for each prod­uct or ser­vice. This […]

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For the past week I’ve been work­ing with mul­ti­ple small busi­nesses here on Cape Cod, for some minor prop­erty man­age­ment projects. At night I’ve also researched nearby yoga stu­dios, seek­ing infor­ma­tion on class sched­ules, teach­ers, class descrip­tions, etc. This expe­ri­ence has reminded me that social media adop­tion still lags across the small busi­ness sec­tor. (Despite […]

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Thanks to the Altime­ter Group and Web Ana­lyt­ics Demys­ti­fied, we now have a frame­work for decid­ing how to mea­sure progress with social media mar­ket­ing — a draft model that’s worth talk­ing about. The frame­work has many mer­its, but also lim­i­ta­tions, espe­cially for start-ups or enti­ties in the early phase of their life cycle, before there’s much con­ver­sa­tion about them online.

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Revised on June 4, 2010

Most of the tac­tics based on SEM and SEO aim at cap­tur­ing the atten­tion of shop­pers engaged in active dis­cov­ery. Which is cool, if peo­ple already know your brand, are aware of your cur­rent offers, and gen­er­ally under­stand your brand promise or core value propo­si­tion. (In this con­text we’re talk­ing about the buyer’s activ­i­ties dur­ing the ear­lier phases of the mar­ket­ing funnel.)

But what do mar­keters do if peo­ple are unaware of or unfa­mil­iar with your brand? Or if you’re con­fronting dam­ag­ing mis­per­cep­tions about your product’s posi­tion­ing, core ben­e­fits, price-to-value equa­tion, etc.? Search alone is not enough.

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Revised on March 28, 2011

I’ve always loved David Armano’s thought­ful irrev­er­ence, his clear info­graph­ics, and the ways he helps us think about or reframe core issues in the worlds of mar­ket­ing, media, com­mu­nity and com­mu­ni­ca­tions. After stum­bling across his wry “wheel of mar­ket­ing mis­for­tune,” for a recent pre­sen­ta­tion to a Chicago AMA event, I just had to share it here.

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Revised on June 4, 2010

Peo­ple, orga­ni­za­tions and civic com­mu­ni­ties grav­i­tate toward one of two classes: local or cos­mopoli­tan. Mind­sets, com­pe­ten­cies and con­nec­tions are what dis­tin­guish these two social classes. The impli­ca­tions can be pro­found for local economies, based on the preva­lence and mind­sets of locals ver­sus cos­mopoli­tans within their pop­u­la­tion. What does this imply for social graphs

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Revised on June 4, 2010