August 13, 2009
Apple’s “welcome to your iPhone” email today reminded me that this company is a brilliant marketing engine, not just a ground-breaking advertiser or developer of cool products. They do the marketing basics really, really well.
By contrast our new relationship with Toyota, as Prius owners, reveals to us Toyota’s lack of attention to experience design when it comes to brand marketing.
This post discusses the differences in post-purchase experience design between Apple and Toyota.
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July 7, 2009
These days it seems everyone wants to imitate Apple, but few really know what it takes. This post examines some of the key factors that set Apple apart, from the perspective of a person who has worked with or for Apple since 1983. From design to product strategy to brand and employee values, it’s a hard act to follow.
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